Refund policy

Return and Refund Policy

If you have an issue with your order, please contact us at support@tripora.ca within 14 days of delivery.

Returns:
For change-of-mind returns, items must be unused, in original packaging, and requested within 14 days of delivery. Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.

Hygiene and used items:
Because this product is intended for personal toiletries, items that have been used, filled with liquid, or returned without original packaging may not be eligible for return unless there is a product defect.

Damaged, defective, or incorrect items:
Please contact us within 7 days of delivery with your order number and photos or videos showing the issue. We may offer a replacement, partial refund, or full refund depending on the situation.

Cancellations:
Orders may be cancelled within 12 hours of purchase if they have not yet been processed or shipped.

Return instructions:
Please contact us before sending any return. Do not send returns to the manufacturer or supplier. We will provide return instructions after reviewing your request.

Refunds:
Approved refunds will be issued to the original payment method. It may take several business days for your bank or payment provider to process the refund.